Fa'afefea ona Fefa'ataua'iga ile AscendEX mo Amata

How to Register at AscendEX

How to Register an AscendEX Account【PC】

Register with Email Address

1. Enter ascendex.com to visit AscendEX official website. Click on [Sign Up] in the upper right corner for Sign Up page.

2. On the Sign Up page, click on [Email], enter your email address, select country/region, set and confirm the password, enter invitation code (optional); Read and agree to Terms of Service, click on [Next] to verify your email address.

3. On the Security Verification page, enter the email verification code sent to your mailbox and click on [Confirm] to add your phone number (you may add it later).

After that, you will see the Phone Verification page, If you want to add it later, click "skip for now".

Now you are able to log in to start trading!


 

Register with Phone Number

1. Enter ascendex.com to visit AscendEX official website. Click on [Sign Up] in the upper right corner for Sign Up page.

2. On the Sign Up page, click on [Phone], enter your phone number, set and confirm the password, enter invitation code (optional); Read and agree to Terms of Service, click on [Next] to verify your phone number.

3. On the Security Verification page, enter the verification code sent to your phone, and click on [Confirm] to bind an email address (you may bind it later).

Now you are able to log in to start trading!

How to Register an AscendEX Account【APP】

Register via AscendEX App

1. Open the AscendEX App you downloaded, click on the profile icon in the upper left corner for the Sign Up page.

2. You can register with an email address or phone number. For example, for email registration, select country/region, enter an email address, set and confirm the password, enter invitation code (optional).Read and agree to Terms of Service, click on [Sign Up] to verify your email address.

3. Enter the email verification code sent to your mailbox and add your phone number (you may add it later). Now you are able to log in to start trading!

Register via Mobile Web (H5)

1. Enter ascendex.com to visit AscendEX official website. Click on [Sign Up] to for Sign Up page.

2. You can register with an email address or phone number. For phone number registration, click on [Phone], enter your phone number, set and confirm the password, enter the invitation code (optional); Read and agree to Terms of Service, click on [Next] to verify your phone number.

3. Enter the verification code sent to your phone and click on [Next].

4. Bind an email address (you may bind it later). Now you are able to log in to start trading!

Download AscendEX iOS App

The mobile version of the trading platform is exactly the same as web version of it. Consequently, there won’t be any problems with trading and transferring funds. Moreover, AscendEX trading app for IOS is considered to be the best app for online trading. Thus, it has a high rating in the store.

1. Enter ascendex.com in your browser to visit AscendEX official website. Click on [Download Now] at the bottom.

2. Click on [App Store] and follow the instructions to complete the download.

Also, you can download directly via the following link or QR code.

Link: https://m.ascendex.com/static/guide/download.html

QR code:

Download AscendEX Android App

AscendEX trading app for Android is considered to be the best app for online trading. Thus, it has a high rating in the store.There also won’t be any problems with trading and transferring funds.

1. Enter ascendex.com in your browser to visit AscendEX official website. Click on [Download Now] at the bottom.

2. You can download via [Google Play] or [Instant Download]. Click on [Instant Download] if you want to download the App quickly (recommended).

3. Click on [Download Immediately].

4. Update Setting if necessary and click on [Install].

5. Wait for the installation to complete. Then you can sign up on AscendEX App and log in to start trading.



How to download via Google play?

1. Search for Google Play via your browser and click on [Download Now] (skip this step if you already have the App).

2. Open Google Play App on your phone.

3. Sign up or log in to your Google account, and search for [AscendEX] in the store.

4. Click on [Install] to complete the download. Then you can sign up on AscendEX App and log in to start trading.

Also, you can download directly via the following link or QR code.
Link: https://m.ascendex.com/static/guide/download.html

QR code:

AscendEX Mobile Web Version

If you want to trade on the mobile web version of AscendEX trading platform, you can easily do it. Initially, open up your browser on your mobile device. After that, search for “ascendex.com” and visit the official website of the broker. Here you are! Now you will be able to trade from the mobile web version of the platform. The mobile web version of the trading platform is exactly the same as a regular web version of it. Consequently, there won’t be any problems with trading and transferring funds.

How to Verify Account in AscendEX

How to Complete your Account Verification【PC】

In order to be eligible for exclusive benefits and higher withdrawal limits, please ensure your identity verification is complete. Here’s how to verify your account!

1.Visit ascendex.com and click on the [My Account] icon. Then click on [Account Verification].

2.Click on [Verify Now] to begin the verification process. This will take you to your Personal Information page.

3. Once you are on the Personal Information page, select your country/region, enter your first name and last name; select ID Type, enter your ID number, and click on [Next].

4. Please make sure you have your ID ready and then click on [Start].

5. Click on [Take Photo] to start the verification process. If you prefer to use your mobile device, click the second button to continue on the AscendEX mobile app.



If you choose to finish your verification on a PC, click on [Take photo] and complete the following steps:

1. Take a photo of your ID and make sure it is centered within the frame. Then, click on [Start].

2. If there is the popup reminder requesting access to your camera, please allow access.

3. Center the front of your ID within the frame and take a photo. Please make sure the image is clear and readable. Then click [Confirm].

4. Center the back of your ID within the frame and take a photo. Please make sure the image is clear and readable. Then click [Confirm].

5. Click [Start] to begin the facial recognition process.

6. Please make sure to center your face within the frame and follow the on-screen instructions to complete the facial recognition scan. Please wait while the system processes your facial recognition. Once it is completed, you will have a verified account.



If you prefer to finish your verification on app, click on [Prefer to use your mobile?] and take the following steps:

1. Send a link to your mobile by entering an email or scanning the QR code.

2. Take photos of both sides of your ID and make sure the photos are clear and readable. Then, click on [Confirm]. If the photos are not clear, please click on [Retake].

3. Click [Start] to begin the facial recognition process. Please make sure to center your face within the frame and follow the on-screen instructions to complete the facial recognition process.

4. Please wait while the system processes your facial recognition. Once it is completed, you will have a verified account.

How to Complete Your Account Verification【APP】

In order to be eligible for exclusive benefits and higher withdrawal limits, please ensure your identity verification is complete. Here’s how to verify your account!

1. First, open the AscendEX app and click on your profile icon to enter your personal account page. Click on the Identity Verification button to enter the Verification page.

2. Click on [Verify] to begin the verification process. This will take you to your Personal Information page.

3. Once you are on the Personal Information page, select your country/region, enter your first name and last name; select ID Type, enter your ID number, and click on [Next Step].

4. Select the type of document you wish to scan.

5. Place your document within the frame until it is automatically captured. Please scan both sides of the document.

6. Please make sure to center your face within the frame and follow the on-screen instructions to complete the facial recognition scan. Once it is completed, click on [Continue].

7. Please wait while the system processes your facial recognition. Once it is completed, you will have a verified account.

How to Set Google (2FA) Verification【PC】

Google 2-Step Verification (2FA) is required on AscendEX for user account security. Please follow the following steps to set Google 2FA:

1. Visit AscendEX official website, click on [My Account] - [Account Security].

2. On Account Security page, click on [Enable] next to [Google 2FA] to enter the verification page.

3. Click [Send], enter the email/SMS verification code that you received and click on [Generate 2FA Secret Key].

4. Save the 2FA QR Code to your phone, or copy and save the Google Secret Key.



5. Download Google Authenticator App to your phone. Read instructions on the page if you dont know how to download the App.

6. Open Google Authenticator, follow instructions to add your account by scanning the QR Code that you just saved, or by entering the secret key that you copied.

7. For example, if you choose to bind via the secret key, click on [Enter a provided key] to provide account details.

Enter account name and your key, click on [ADD] to complete.

The Google Authenticator will generate a unique 6-digit verification code every 30 seconds.

(It is highly recommended that you save the key or QR code as backup. In case the phone is lost, you can re-bind it on your new phone.)

8. Return to the Google Authenticator page, enter the latest 6-digital code that your Authenticator generates, click on [Confirm].

9. A pop-up message will appear when the binding is successful. Please note that withdrawal function will only be available at 24 hours after that for security reason.

Notes:

The 6-digit 2FA verification code is required for login and other security-required operations on AscendEX. It changes once every 30 seconds. Please make sure the code your enter is the latest one.

If you have forgotten your backup key or QR code, please send a video request from your registered email to [email protected] per the following requirements:

1. In the video you should hold your government issued ID and a signature page.
2. The signature page must include: AscendEX account, date and “Please disable my Google 2FA”.
3. In the video, you should clearly state your AscendEX account and the reason for disabling Google 2FA.

How to Set Google (2FA) Verification【APP】

1. Open AscendEX App, click on [Me] -[Security Setting].

2. Click on [Not bound yet] next to [Google Authenticator].

3. Click on [Send] to get email/SMS verification code. Enter the code that you receive and click on [Generate Google Secret Key].

4. Save the 2FA QR Code to your phone, or copy and save the Google Secret Key.




5. Download Google Authenticator App to your phone. Read instructions on the page if you dont know how to download the App.

6. Open Google Authenticator, follow instructions to add your account by scanning the QR Code that you just saved, or by entering the secret key that you copied.

7. For example, if you choose to bind via the secret key, click on [Enter a provided key] to provide account details.

Enter account name and your key, click on [ADD] to complete.

The Google Authenticator will generate a unique 6-digit verification code every 30 seconds.

(It is highly recommended that you save the key or QR code as backup. In case that the phone is lost, you can re-bind it on your new phone.)

8. Return to the Google Authenticator page on AscendEX App, enter the latest 6-digital code your Authenticator generates, click on [Confirm].

9. A pop-up message will appear when the binding is successful. Please note that withdrawal function will only be available at 24 hours after that for security reason.


Notes:

The 6-digit 2FA verification code is required for login and other security-required operations on AscendEX. It changes once every 30 seconds. Please make sure the code your enter is the latest one.

If you have forgotten your backup key or QR code, please send a video request from your registered email to [email protected] per the following requirements:

1. In the video you should hold your government issued ID and a signature page.
2. The signature page must include: AscendEX account, date and “Please disable my Google 2FA”.
3. In the video, you should clearly state your AscendEX account and the reason for disabling Google 2FA.

How to Deposit Money at AscendEX

How to Deposit Digital Assets to AscendEX【PC】

You can deposit digital assets from external platforms or wallets to AscendEX via a deposit address on the platform. How to find the address?

1. Visit the AscendEX official website.

2. Click on [My Asset] - [Cash Account]

3. Click on [Deposit], and select the token you want to deposit. Take USDT as an example:

1. Select USDT
2. Select Public Chain Type (fees are different for different chain type)
3. Click [Copy] to copy the deposit address and paste it into the withdrawal address field on the external platform or wallet. You can also scan the QR Code to deposit

Take deposit of XRP as an example. Select XRP, click on [Confirm] to proceed.

5. Copy both the Tag and Deposit Address and paste them into the withdrawal address field on the external platform or wallet.

6. Check the deposit under [Deposit History].

7. If you currently do not hold any digital assets, please visit ascendex.com on PC - [Fiat Payment] to purchase and start trading.

For further details, please refer to ascendex.com to Implement Credit/Debit Card Payment Solution.

How to Deposit Digital Assets on AscendEX【APP】

You can deposit digital assets from external platforms or wallets to AscendEX via a deposit address on the platform. How to find the address?

1. Open AscendEX App and click on [Balance].

2. Click on [Deposit]

3. Select the token you want to deposit. Take USDT as an example:

1. Select USDT
2. Select Public Chain Type (fees are different for different chain type)
3. Click [COPY ADDRESS] to copy the deposit address and paste it into the withdrawal address field on the external platform or wallet. You can also scan the QR Code to deposit

Take a deposit of XRP as an example. Click on [Confirm] to proceed.

5. Copy both the Tag and Deposit Address and paste them into the withdrawal address field on the external platform or wallet.

6. Check the deposit under [History].

7. If you currently do not hold any digital assets, please visit ascendex.com on PC - [Fiat Payment] to purchase and start trading.

For further details, please refer to ascendex.com to Implement Credit/Debit Card Payment Solution.

How to Buy Crypto with BANXA for Fiat Payment

AscendEX has partnered with fiat payment service providers including BANXA, MoonPay, etc., facilitating users to buy BTC, ETH and more with over 60 fiat currencies in few clicks.

The following are the steps for using BANXA for fiat payment.

1. Log in to your AscendEX account on your PC and click [Buy Crypto] on the top left corner of the homepage.

2. On the crypto purchase page, select the digital assets you want to buy and a fiat currency for payment and enter the total value of the fiat currency. Select BANXA as the service provider and an available payment method. Confirm all the information of your order: crypto amount and total fiat currency value and then click [Continue].

3. Read and agree to the disclaimer, and then click [Confirm.]

The following steps need to be completed on BANXAs website in order to continue the process.



1.Enter your email and mobile number and click "Confirm".

2.Verify phone number by entering the code sent via SMS

3.First-time users are required to complete the identity verification.

4.After completing the identity verification, enter the card information to make the payment.

5.You can also check your payment status through order references on BANXA. Click the “Return to AscendEX” button to go back to the AscendEX website. Upon payment request approval, you will receive a confirmation email from BANXA. You will also receive a deposit notification email from AscendEX once your purchased asset is being deposited into your account upon the purchase completion.

How to Buy Crypto with Simplex for Fiat Payment

AscendEX has partnered with fiat payment service providers including Simplex, MoonPay, etc., facilitating users to buy BTC, ETH and more with over 60 fiat currencies in few clicks.

The following are the steps for using Simplex for fiat payment.

1. Log in to your AscendEX account on your PC and click [Buy Crypto] on the top left corner of the homepage.

2. On the crypto purchase page, select the digital assets you want to buy and a fiat currency for payment and enter the total value of the fiat currency. Select SIMPLEX as the service provider and an available payment method. Confirm all the information of your order: crypto amount and total fiat currency value and then click [Continue].

3. Read and agree to the disclaimer, and then click [Confirm].

The following steps need to be completed on Simplexs website in order to continue the process.

1.Enter the card information and personal information. Currently, Simplex accepts credit/debit cards issued by Visa and Mastercard.

2.Click [Verify] to verify your email.

First-time users are required to verify their phone number and email as the first step.

3.Verify phone number by entering the code sent via SMS.

4.Click the “CONTINUE” button to proceed.

5.Upload document (Passport/Driver’s License/Government Issued ID) to complete ID verification per Simplex requirement.

6.Upon submission, you will be notified by an email from Simplex that your payment is being processed. Click the “Return to AscendEX” button to go back to the AscendEX website.

7.Upon payment request approval, you will receive a confirmation email from Simplex. You will also receive a deposit notification email from AscendEX once your purchased asset is being deposited into your account upon the purchase completion.

How to Buy Crypto with mercuryo for Fiat Payment

AscendEX has partnered with fiat payment service providers including mercuryo, MoonPay, etc., facilitating users to buy BTC, ETH and more with over 60 fiat currencies in few clicks.

The following are the steps for using mercuryo for fiat payment.

1. Log in to your AscendEX account on your PC and click [Buy Crypto] on the top left corner of the homepage.

2. On the crypto purchase page, select the digital assets you want to buy and a fiat currency for payment and enter the total value of the fiat currency. Select MERCURYO as the service provider and an available payment method. Confirm all the information of your order: crypto amount and total fiat currency value and then click [Continue].

3. Read and agree to the disclaimer, and then click [Confirm.]

The following steps need to be completed on mercuryos website in order to continue the process.

1.You need to agree with the Terms of Service and click Buy.

2.Type your phone number and put in the verification code received on the phone to verify your phone number.

3.Input your email and click Send code. Then you need to insert the code received in your email to confirm it.

4.Insert personal info, — first name, last name and date of birth — as written in your identification document and click Send.

5.Fill in the card info — card number, expiry date, cardholder name with capital letters and click Buy.

Mercuryo accepts ONLY Visa and MasterCard: virtual, debit and credit cards. Mercuryo holds and immediately unholds 1 EUR to check if your bank card is valid.

6.Enter the code for security confirmation.

7.Pass KYC

You need to select your country and depending on the country of citizenship you need to send a picture and a selfie with one of the following types of government-issued identification documents:

A. Passport

B. National ID card (both sides)

C. Driving license

8.Transaction completed

As soon as the crypto - transaction is completed, you receive an email from mercuryo with all the details of the transaction, including the amount of fiat debited, the amount of crypto sent, Mercuryo ID of the transaction, top-up address. You will also receive a deposit notification email from AscendEX once your purchased asset is being deposited into your account upon the purchase completion.

How to Buy Crypto with MoonPay for Fiat Payment

AscendEX has partnered with fiat payment service providers including MoonPay, Simplex, etc., facilitating users to buy BTC, ETH and more with over 60 fiat currencies in few clicks.

The following are the steps for using MoonPay for fiat payment.

1. Log in to your AscendEX account on your PC and click [Buy Crypto] on the top left corner of the homepage.

2. On the crypto purchase page, select the digital assets you want to buy and a fiat currency for payment and enter the total value of the fiat currency. Select MOONPAY as the service provider and an available payment method. Confirm all the information of your order: crypto amount and total fiat currency value and then click [Continue].

3. Read and agree to the disclaimer, and then click [Confirm].

The following steps need to be completed on MoonPays website in order to continue the process.

1. Enter your wallet address.

2. Enter an email address to create a MoonPay account. Verify your email by entering the verification code you receive via email. Read and agree to MoonPay’s Terms of Use and Privacy Policy. Then click [Continue.]

3. Enter your basic details, such as your name, date of birth and nationality, etc. Then click [Continue].

4. Enter billing address(es) to process your payment.

5. Add a payment method.

6. Enter your card’s billing address(es), city, postal code, and country. Then click [Continue].

7. Enter your card details including the card number, the expiry date and the card security code. Then click [Continue].

8. Confirm your payment details, check MoonPay’s Terms of Use and click [Buy Now].

9. Check your orders info and status here.

10. Upon submission, you will be notified with an email from MoonPay that your payment is being processed. Upon payment request approval, you will receive a confirmation email from MoonPay. You will also receive a deposit notification email from AscendEX once your purchased asset is deposited into your account.

How to Trade Crypto at AscendEX

How to Start Cash Trading on AscendEX【PC】

1. First, visit ascendex.com, click on [Trading] –[Cash Trading] at the top left corner. Take [Standard] view as an example.

2. Click on [Standard] to enter the trading page. On the page, you can:

1. Search and select a trading pair you want to trade on the left side
2. Place buy/sell order and select an order type in the middle section
3. View candlestick chart in the upper middle area; check order book, latest trades on the right side. Open order, order history and asset summary are available at the bottom of the page

3. Take limit/market order type as an example to see how to place an order:

1. A limit order is an order to buy or sell at a specific price or better
2. A market order is an order to buy or sell immediately at the best available price on the market

4. Lets say you want to place a limit order to buy BTC:

1. Click on [Limit], enter a price and size
2. Click on [Buy BTC] and wait for the order to be filled at the price you entered

5. After the buy order is filled, you can choose to place a limit order to sell:

1. Enter a price and size
2. Click on [Sell BTC] and wait for the order to be filled at the price you entered

6. If you want to place a market order to buy BTC:

1. Click on [Market], and enter an order size
2. Click on [Buy BTC] and the order will be filled immediately at the best available price on the market

7. If you want to place a market order to sell BTC:

1. Click on [Market] and enter an order size
2. Click on [Sell BTC] and the order will be filled immediately at the best available price on the market

8. Order details can be viewed at the bottom of the trading page.



Notes:

When the order is filled and you are worried that the market might move against your trade. you can always set a stop loss order to limit potential losses. For further details, please refer to How to Stop Loss in Cash Trading.

How to Start Cash Trading on AscendEX【APP】

1. Open AscendEX App, visit [Homepage] and click on [Trade].

2. Click on [Cash] to visit cash trading page.

3. Search and select a trading pair, select an order type and then place a buy/sell order.


4. Take limit/market order as an example to see how to place an order:
5. Let’s say you want to place a limit order to buy BTC:
6. After the buy order is filled, you can choose to place a limit order to sell:
7. If you want to place a market order to buy BTC:
8. If you want to place a market order to sell BTC:
9. Order details can be viewed at the bottom of the trading page.


Notes:

When the order is filled and you are worried that the market might move against your trade, you can always set a stop loss order to limit potential losses. For further details, please refer to How to Stop Loss in Cash Trading [App].

How to Stop Loss in Cash Trading【PC】

1. A stop-loss order is a buy/sell order placed to limit potential losses when you are worried that the market might move against your trade.

There are two types of stop-loss orders on AscendEX: stop limit and stop market.

2. For example, your limit buy order of BTC has been filled. If you are worried that the market might move against your trade, you can set a stop limit order to sell BTC.

3. Assume your limit sell order of BTC has been filled. If you are worried that the market might move against your trade, you can set a stop limit order to buy BTC.

4. Click on [Stop Limit Order]:
5. Assume your market buy order of BTC has been filled. If you are worried that the market might move against your trade, then you can set a stop market order to sell BTC.

6. Click on [Stop Market Order]:
7. Assume your market sell order of BTC has been filled. If you are worried that the market might move against your trade, then you can set a stop market order to buy BTC.

8. Click on [Stop Market Order]:
Notes:

You have already set a stop loss order to mitigate the risk of potential losses. However, you want to buy/sell the token before the pre-set stop price is reached, you can always cancel the stop order and buy/sell directly.

How to Stop Loss in Cash Trading【APP】

1. A stop-loss order is a buy/sell order placed to limit potential losses when you are worried that the prices may move against your trade.
There are two types of stop-loss orders on AscendEX: stop limit and stop market.

2. For example, your limit buy order of BTC has been filled. If you are worried that the market might move against your trade, you can set a stop limit order to sell BTC.
3. Assume your limit sell order of BTC has been filled. If you are worried that the market might move against your trade, you can set a stop limit order to buy BTC.

4. Select [Stop Limit Order]:
5. Assume your market buy order of BTC has been filled. If you are worried that the market might move against your trade, then you can set a stop market order to sell BTC.

6. Select [Stop Market Order]:
7. Assume your market sell order of BTC has been filled. If you are worried that the market might move against your trade, then you can set a stop market order to buy BTC.

8. Select [Stop Market Order]:
Notes:
You have already set a stop loss order to mitigate the risk of potential losses. However, you want to buy/sell the token before the pre-set stop price is reached, you can always cancel the stop order and buy/sell directly.

How to Check for Order History and Other Transfer History【PC】

Check for Order History

1. Take cash orders for example: Users should visit AscendEX’s official website on their PC. Click [Orders] on the homepage – [Cash Orders].

2. Under the Order History tab on the Cash Orders page, users can check for the following information: trading pairs, order status, order sides and date.

3. Users can check the margin/futures orders history on the same page.


Check for Other Transfer History

1. Click [Wallet] on the homepage on AscendEXs website – [Asset History].

2. Click the Other History tab on the Asset History page to check for the following information: tokens, transfer types and date.

How to Check for Order History and Other Transfer History【APP】

Check the Order History

To check the cash/margin order history, users should take the following steps:

1. Open the AscendEX app and click [Trade] on the homepage.

2. Click [Cash] or [Margin] on the top of the trading page and then click [Order History] on the bottom right of the page.

3. On the Order History page, users can check for the following information: trading pair, order status and date. For margin orders, users can also check for the liquidation history here.



To check the order history for futures trades, users should take the following steps:

1. Click [Futures] on the homepage.

2. Click [Order History] on the bottom right of the trading page.

3. On the Order History page, users can check for the following information: trading pair, order status and date.



Check the Other Transfer History

1. Click [Wallet] on the homepage of the AscendEX app.

2. Click [Other History] on the Wallet page.

3. Users can check for the following information about other transfer history: tokens, transfer types and date.


 

How to Withdraw Money at AscendEX

How to Withdraw Digital Assets from AscendEX【PC】

You can withdraw your digital assets to external platforms or wallets via their address. Copy the address from the external platform or wallet, and paste it into the withdrawal address field on AscendEX to complete the withdrawal.

1. Visit AscendEX official website.

2. Click on [My Asset] - [Cash Account]

3. Click on [Withdrawal], and select the token you want to withdraw. Take USDT as an example.

1. Select USDT
2. Select Public Chain Type (fees are different for different chain type)
3. Copy the withdrawal address from an external platform or wallet, and paste it into the withdrawal address field on AscendEX. You can also scan the QR Code on the external platform or wallet to withdraw
4. Click on [Confirm]

4. Confirm withdrawal info, click on [Send] to get the email/SMS verification code. Enter the code that you receive and the latest Google 2FA code, then click on [Confirm].

5. For some tokens (XRP, for example), a Tag is required for withdrawal on certain platforms or wallets. In this case, please enter both the Tag and Deposit Address when you withdraw. Any missing info will lead to potential asset loss. If the external platform or wallet doesnt require Tag, please tick [No Tag].

Then click on [Confirm] to proceed.

6. Check the withdrawal under [Withdrawal History].

7. You can also sell digital assets directly via [Fiat Payment] - [Large Block Trade]

How to Withdraw Digital Assets on AscendEX【APP】

You can withdraw your digital assets to external platforms or wallets via their address. Copy the address from the external platform or wallet, and paste it into the withdrawal address field on AscendEX to complete the withdrawal.

1. Open AscendEX App, click on [Balance].

2. Click on [Withdrawal]

3. Search the token you want to withdraw.

4. Take USDT as an example.

1. Select USDT
2. Select Public Chain Type (fees are different for different chain type)
3. Copy the withdrawal address from an external platform or wallet, and paste it into the withdrawal address field on AscendEX. You can also scan the QR Code on the external platform or wallet to withdraw
4. Click on [Confirm]

5. Confirm withdrawal info, click on [Send] to get the email/SMS verification code. Enter the code that you receive and the latest Google 2FA code, and then click on [Confirm].

6. For some tokens (XRP, for example), a Tag is required for withdrawal on certain platforms or wallets. In this case, please enter both the Tag and Deposit Address when you withdraw. Any missing info will lead to potential asset loss. If the external platform or wallet doesnt require a tag, please tick [No Tag].

Click on [Confirm] to proceed.

7. Check the withdrawal under [Withdrawal History].

8. You can also sell digital assets directly via [Fiat Payment] on PC- [Large Block Trade]

FAQ

 

Registering

Can I skip the binding step when I am registering an account with a phone or an email?

Yes. However, AscendEX strongly recommends that users bind their phone and email address when they register an account to enhance security. For verified accounts, two-step verification will activate when users log in to their accounts and can be used to facilitate account retrieval for users locked out of their accounts.

Can I bind a new phone if I have lost the current one bound to my account?

Yes. Users can bind a new phone after unbinding the old one from their account. To unbind the old phone, there are two methods:

• Official Unbinding: Please send an email to [email protected] providing the following information: the signup phone, country, the last 4-numbers of the ID document.
• Do It Yourself Unbinding: Please visit AscendEX’s official website and click profile icon – [Account Security] on your PC or click profile icon – [Security Setting] on your app.

Can I bind a new email if I have lost the current one bound to my account?

If a user’s email is no longer accessible, they can use one of the following two methods to unbind their email:

• Official Unbinding

Users should send an email to [email protected], providing the following information: photos of the front and backside of the ID that is verified for their accounts, a confirmation photo holding the ID document, and a full screenshot of their account’s profile page with a profile name revised using the new email address. (The new email address users provide must not have been used to sign up for another AscendEX account and it cannot be bound to an existing AscendEX account.)

The ID document confirmation photo must include the user holding a note with the following information: the email address bound to the account, the date, the application for resetting the email and reasons for it, and "AscendEX is not responsible for any potential loss of account assets caused by my resetting my email."

• Do It Yourself Unbinding: Users should visit AscendEX’s official website and click the profile icon – [Account Security] on their PC or click the profile icon – [Security Setting] on the app.

Can I reset my signup phone or email?

Yes. Users can visit AscendEX’s official website and click the profile icon – [Account Security] on their PC or click profile icon – [Security Setting] on the app to reset the signup phone or email.

What should I do if I don’t receive a verification code from my phone?

Users may also try the following five methods to solve this problem:

• Users should make sure the phone number entered is correct. The phone number needs to be the signup phone number.
• Users should make sure that they have clicked the [Send] button.
• Users should make sure their mobile phone has a signal and that they are in a location that can receive data. Additionally, users can try restarting the network on their devices.
• Users should make sure AscendEX is not blocked in their mobile phones contacts or any other list that can block the platforms SMS.
• Users can restart their mobile phones.

What should I do if I don’t receive a verification code from my email?

Users may try the following five methods to solve this problem:

• Users should make sure the email address they entered is the correct signup email.
• Users should make sure that they have clicked the [Send] button.
• Users should make sure their network has enough signal to receive data. Additionally, users can try restarting the network on their devices
• Users should make sure AscendEX is not blocked by their email address and is not in the spam/trash section.
• Users can try restarting their devices.

Verification

Two factor authentication failed

If you receive a "Two factor authentication failed" after you input your Google Authentication code, please follow the instructions below to solve the problem:

1. Synchronize the time on your mobile phone (Go to the main menu on the Google Authenticator app select Settings - Select Time correction for codes - Sync now. If you use iOS please set Settings - General - Date Time - Set Automatically - to On, then make sure your mobile device displays the correct time and try again.) and your computer (from which you attempt to login).
2. You can download authenticator extension of chrome (https://chrome.google.com/webstore/detail/authenticator/bhghoamapcdpbohphigoooaddinpkbai?hl=en) on computer, then use the same private key to check if the 2FA code is the same with the code on your phone.
3. Browse the Login page using incognito mode on the Google Chrome web browser.
4. Clear your browser cache and cookies.
5. Try to login from our dedicated mobile app.

If none of the suggested steps above solve your problem, then we suggest you to initiate the resetting process of your Google Authenticator: How to reset Google 2FA.

How to Reset Security Verification

If you have lost access to your Google Authenticator app, phone number or registered email address, you can reset it per the following steps:

1. How to reset Google Verification
Please send a video application (≤ 27mb) from your registered email to [email protected].

• In the video you should hold the passport (or ID card) and a signature page.
• The signature page must include: account email address, date and "apply for unbinding the Google verification."
• In the video you should state the reason for unbinding the Google verification.

After our Customer Support verifies the info and unbinds your previous code, you can rebind Google Authenticator to your account.

2. How to change phone number
Please send an email to [email protected].
The email must include:

• Your previous phone number
• Country Code
• Last four digits of your ID/Passport No.

After our Customer Support verifies the info and unbinds your previous phone number, you can bind a new phone number to your account.

3. How to change registered email address
Please send an email to [email protected].
The email must include:

• Photos of the front and back of your ID/Passport
• A selfie of yourself holding your ID/Passport and Signature
• Full screenshot of the [Account] page. On the page, please change the nickname to the new email address you want to use

The Signature must include:

• Previous registered email address
• Date
• AscendEX
• "Change the registered email address" and the reason
• "Any potential asset losses caused by my change of registered email address have nothing to do with AscendEX"

Our Customer Support will verify the info and then update the email address for you.

*Note: The new email address you provide must have NEVER been used for registration on the platform.
 

Deposit

What is a destination Tag/Memo/Message?

A Destination Tag/Memo/Message is an additional address feature built up of numbers necessary for identifying a transaction recipient beyond a wallet address.

Here is why this is needed:

To facilitate the management, most trading platforms (like AscendEX) give one address for all crypto traders to deposit or withdraw all types of digital assets. Therefore, a Tag/Memo is used to determine what actual individual account a given transaction should be assigned and credited to.

To make it simple, the address users send one of these cryptocurrencies to can be equated to an apartment building address. The Tag/Memo identifies which specific apartment users live in, in the apartment building.

Note: If the deposit page requires the Tag/Memo/Message information, users must enter a Tag/Memo/Message when depositing on AscendEX to ensure that the deposit can be credited. Users need to follow the tag rules of the target address when withdrawing assets from AscendEX.

Which cryptocurrencies use Destination Tag technology?

The following cryptocurrencies available on AscendEX utilize destination tag technology:

Cryptocurrency	Feature Name
XRP	Tag
XEM	Message
EOS	Memo
BNB	Memo
ATOM	Memo
IOST	Memo
XLM	Memo
ABBC	Memo
ANKR	Memo
CHZ	Memo
RUNE	Memo
SWINGBY	Memo

When users deposit or withdraw those assets, they must provide a correct address along with a corresponding Tag/Memo/Message. A missed, incorrect or mismatched Tag/Memo/Message may lead to failed transactions and the assets cannot be retrieved.

What is the number of block confirmations?

Confirmation:

After a transaction is broadcast to the Bitcoin network, it may be included in a block that is published to the network. When that happens, it is said that the transaction has been mined at a depth of one block. With each subsequent block that is found, the number of blocks deep is increased by one. To be secure against double spending, a transaction should not be considered as confirmed until it is a certain number of blocks deep.

Number of Confirmations:

The classic bitcoin client will show a transaction as "n/unconfirmed" until the transaction is 6 blocks deep. Merchants and exchanges who accept Bitcoins as payment can and should set their threshold as to how many blocks are required until funds are considered confirmed. Most trading platforms that bear the risk from double spending require 6 or more blocks.

How to Deal with Deposit That Has Not Been Credited

Assets being deposited on AscendEX go through the following three steps:

1. Users need to initiate a withdrawal request on the trading platform from which they want to transfer their assets. The withdrawal will be verified on the trading platform.

2. Then, the transaction will be confirmed on the blockchain. Users can check the confirmation process on a blockchain browser for their specific token using their transaction ID.

3. A deposit confirmed on the blockchain and credited to an AscendEX account will be considered a complete deposit.

Note: Network congestion can extend the transaction process.


If a deposit has been made but not yet credited to your AscendEX account, you can take the following steps to check the transaction’s status:

1. Get your Transaction ID (TXID) from the platform which you withdrew the assets from or ask the platform for the TXID if you cannot find it. A TXID confirms that the platform has completed the withdrawal and the assets have been transferred to the blockchain.

2. Check the block confirmation status with the TXID by using the appropriate blockchain browser. If the number of block confirmations is lower than AscendEXs requirement, please be patient. Your deposit will be credited when the number of confirmations meets the requirement.

3. If the number of block confirmations meets the AscendEX requirement but the deposit is still not credited to your AscendEX account, please email customer support at ([email protected]) and provide the following information: your AscendEX account, token name, deposit amount, and Transaction ID (TXID).


Please note,

1. If the TXID is not generated, check the withdrawal process with the withdrawal platform.

2. The transaction will take more time when there is network congestion. If the block confirmation is still processing or the number of block confirmations is lower than AscendEXs requirement, please be patient.

3. Please confirm the transaction information, especially the deposit address you copied from AscendEX while transferring assets to avoid unnecessary asset loss. Always keep in mind that transactions on the blockchain are irreversible.



Useful Links:

Users can check their block confirmation status with the TXID by using the following blockchain browsers:

1. BTC Blockchain Browser: https://btc.com/

2. ETH and ERC 20 Tokens Blockchain Browser: https://etherscan.io/

3. LTC Blockchain Browser: https://chainz.cryptoid.info/ltc/

4. ETC Blockchain Browser: http://gastracker.io/

5. BCH Blockchain Browser: https://bch.btc.com/

6. XRP Blockchain Browser: https://bithomp.com/explorer/

7. DOT Blockchain Browser: https://polkascan.io/polkadot

8. TRX Blockchain Browser: https://tronscan.org/#/

9. EOS Blockchain Browser: https://eosflare.io/

10. DASH Blockchain Browser: https://chainz.cryptoid.info/dash/

Deposited Wrong Coins or Missing Memo/Tag

If you sent the wrong coins or missing memo/tag to your AscendEX coin address:

1.AscendEX generally does not offer a token/coin recovery service.

2.If you have suffered a significant loss as a result of incorrectly deposited tokens/coins, AscendEX may, solely at our discretion, assist you in recovering your tokens/coins. This process is extremely complicated and may result in significant cost, time and risk.

3.If you wish to request that AscendEX recover your coins, You need to send a email from you registered email to [email protected], with the issue explain、TXID(Critical)、 your passport、hand-held passport. AscendEX team will judge whether or not retrieve wrong coins.

4.If it was possible to recover your coins, we may need to install or upgrade the wallet software, export/ import private keys etc. These operations can only be conducted by authorized staff under carefully security audit. Please be patient as it may take over 1 month to retrieve wrong coins.

Why can tokens be deposited and withdrawn over more than one network?

Why can tokens be deposited and withdrawn over more than one network?

One type of asset can circulate over different chains; however, it cannot transfer between those chains. Take Tether (USDT) for example. USDT can circulate over the following networks: Omni, ERC20, and TRC20. But USDT cannot transfer between those networks, for example, USDT on the ERC20 chain cannot be transferred to the TRC20 chain and vice versa. Please make sure you select the right network for deposits and withdrawals to avoid any potential settlement issues.

What’s the difference between deposits and withdrawals over various networks?

The main differences are that the transaction fees and transaction speeds differ based on the individual network’s status.

Deposit to a Non-AscendEX address

AscendEX can NOT receive your crypto assets if they are deposited to a non-AscendEX addresses. We cannot help to retrieve those assets due to anonymous feature of transactions via blockchain.

Does a deposit or withdrawal require fees?

There are no fees for a deposit. However, users need to pay fees when withdrawing assets from AscendEX. The fees will reward miners or block nodes who confirm transactions. The fee of each transaction is subject to the real-time network status of different tokens. Please take note of the reminder on the withdrawal page.

Is there a deposit limit?

Yes, there is. For specific digital assets, AscendEX sets the minimum deposit amount.

Users need to make sure the deposit amount is higher than the minimum requirement. Users will see a popup reminder if the amount is lower than the requirement. Please note, a deposit with an amount lower than the requirement will never be credited even the deposit order shows a complete status.  

Trading

What is a Limit/Market Order

Limit Order
A limit order is an order to buy or sell at a specific price or better. It is entered with both order size and order price.


Market Order
A Market order is an order to buy or sell immediately at the best available price. It is entered with order size only.

The market order will be placed as limit order on the book with 10% price collar. That means the market order (whole or partial) will be executed if the real-time quote is within the 10% deviation from the market price when the order is placed. The unfilled portion of market order will be canceled.

Limit Price Restriction

1. Limit Order
For a sell limit order, the order will be rejected if the limit price is higher than twice or lower than half of the best bid price.
For a buy limit order, the order will be rejected if the limit price is higher than twice or lower than
half of the best ask price.

For Example:
Assuming that the current best bid price of BTC is 20,000 USDT, for a sell limit order, the order price cannot be higher than 40,000 USDT or lower than 10,000 USDT. Otherwise, the order will be rejected.

2. Stop-Limit Order
A. For a buy stop limit order, the following requirements must be met:
a. Stop price ≥current market price
b. The limit price cannot be higher than twice or lower than half of the stop price.
Otherwise, the order will be rejected
B. For a sell stop limit order, the following requirements met be met:
a. Stop price ≤current market price
b. The limit price cannot be higher than twice or lower than half of the stop price.
Otherwise, the order will be rejected

Example 1:
Assuming that the current market price of BTC is 20,000 USD, for a buy stop-limit order, the stop price must be higher than 20,000 USDT. If the stop price is set to be 30,0000 USDT, then the limit price cannot be higher than 60,000 USDT or lower than 15,000 USDT.

Example 2:
Assuming that the current market price of BTC is 20,000 USDT, for a sell stop-limit order, the stop price must be lower than 20,000 USDT. If the stop price is set to be 10,0000 USDT, then the limit price cannot be higher than 20,000 USDT or lower than 5,000 USDT.

Note: Existing orders on the order books are not subject to the above restriction update and will not be canceled due to market price movement.

How to Get Fee Discounts

AscendEX has launched a new tiered VIP fee rebate structure. VIP tiers will have discounts set against base trading fees and are based on (i) trailing 30-day trade volume (across both asset classes) and (ii) trailing 30-day average unlock ASD holdings.

VIP tiers 0 through 7 will receive trading fee discounts based on trade volume OR ASD holdings. This structure will provide benefits of discounted rates across both high-volume traders that choose not to hold ASD, as well as ASD holders that might not trade enough to achieve favorable fee thresholds.

Top VIP tiers 8 through 10 will be eligible for the most favorable trading fee discounts and rebates based on trade volume AND ASD holdings. Top VIP tiers are therefore accessible only to clients that provide significant value-add to the AscendEX ecosystem as both high-volume traders AND ASD holders.


Note:

1. User’s trailing 30-day trade volume (in USDT) will be calculated every day at UTC 0:00 based on the daily average price of each trading pair in USDT.

2. User’s trailing 30-day average unlock ASD holdings will be calculated every day at UTC 0:00 based on the user’s average holding period.

3. Large Market Cap Assets: BTC, BNB, BCH, DASH, HT, ETH, ETC, EOS, LTC, TRX, XRP, OKB, NEO, ADA, LINK.

4. Altcoins: all other tokens/coins except Large Market Cap Assets.

5. Both Cash trading and Margin trading will be eligible for the new VIP fee rebate structure.

6. User’s unlock ASD holdings = Total Unlocked ASD in Cash Margin accounts.

Application Process: eligible users can send email to [email protected] with “request for VIP fee discount” as the subject line from their registered email on AscendEX. Also please attach screenshots of VIP levels and trading volume on other platforms.

Cash Trading

When it comes to digital assets, cash trading is one of the most basic types of trading and investment mechanism for any typical trader. We will walk through the basics of cash trading and review some of the key terms to know when engaging in cash trading.

Cash trading involves purchasing an asset such as Bitcoin and holding it until its value increases or using it to buy other altcoins that traders believe may rise in value. In the Bitcoin spot market, traders buy and sell Bitcoin and their trades are settled instantly. In simple terms, it is the underlying market where bitcoins are exchanged.

Key Terms:

Trading pair: A trading pair consists of two assets where traders can exchange one asset for the other and vice versa. An example is the BTC/USD trading pair. The first asset listed is called the base currency, while the second asset is called the quote currency.

Order Book: An order book is where traders can view the current bids and offers that are available to buy or sell an asset. In the digital asset market, order books are updated constantly. This means that investors can execute a trade on an order book at any time.

Bid Price: The bid prices are orders that are looking to buy the base currency. When evaluating the BTC/USDtrading pair, since Bitcoin is the base currency, that means bid prices will be the offers to buy Bitcoin.

Ask Price: The asking prices are orders that are looking to sell the base currency. Therefore, when someone is trying to sell Bitcoin on the BTC/USD trading pair, the sell offers are referred to as asking prices.

Spread: The market spread is the gap between the highest bid offer and the lowest ask offer on the order book. The gap is essentially the difference between the price at which people are willing to sell an asset and the price that other people are willing to buy an asset.

Cash trading markets are relatively simple to engage with and trade on AscendEX. Users can get started HERE. 

Withdrawal

Is there a withdrawal limit?

Yes, there is. AscendEX sets the minimum withdrawal amount. Users need to make sure the withdrawal amount meets the requirement. The daily withdrawal quota is capped at 2 BTC for an unverified account. A verified account will have an enhanced withdrawal quota of 100 BTC.

Is there a time limit for deposits and withdrawals?

No. Users can deposit and withdraw assets on AscendEX anytime. If the deposit and withdrawal functions are suspended because of block network breakdown, platform upgrade, etc., AscendEX will inform users via an official announcement.

How soon will a withdrawal be credited to a target address?

The withdrawal process is as follows: Assets transfer out from AscendEX, block confirmation, and receiver accreditation. When users request a withdrawal, the withdrawal will be verified immediately on AscendEX. However, it will take a little longer to verify large-amount withdrawals. Then, the transaction will be confirmed on the blockchain. Users can check for the confirmation process on blockchain browsers of different tokens using the transaction ID. A withdrawal confirmed on the blockchain and credited to the receiver will be deemed as a complete withdrawal. Potential network congestion could extend the transaction process.

Please note, users can always turn to AscendEX customer support when having issues with deposits or withdrawals.

Can I modify the address of an ongoing withdrawal?

No. AscendEX strongly suggests that users should make sure the withdrawal address is correct by the copy-paste clicks or scanning the QR code.

Can I cancel an ongoing withdrawal?

No. Users cannot cancel a withdrawal request once they issue the request. Users need to check the withdrawal information carefully, such as an address, tag, etc. in case of asset loss.

Can I withdraw assets to several addresses through one withdrawal order?

No. Users can only transfer assets from AscendEX to one address via one withdrawal order. To transfer assets to several addresses, users need to issue separate requests.

Can I transfer assets to a smart contract on AscendEX?

Yes. AscendEX withdrawal supports a transfer to smart contracts.

Does an asset transfer among AscendEX accounts require fees?

No. The AscendEX system can automatically distinguish the internal addresses out and charges no fees for assets transfers among those addresses.